Privacy Policy

Introduction

At Petalspursh (operated by M/S Nikibala Traders, B-57, Sector H, Aliganj, Lucknow), your privacy matters to us as much as your skin does. This Privacy Policy explains what personal information we collect when you visit www.petalspursh.com, how we use it, and the choices you have.

By using our website or placing an order with us, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Information We Collect

We collect two types of information:

Information you give us directly:

Name, email address, phone number, and delivery address when you place an order or create an account
Payment information (processed securely via our payment partners — we never store your card details)
Messages you send us via email, WhatsApp, or our contact form
Product reviews or feedback you submit

Information collected automatically:

Browser type, device type, and IP address
Pages you visit, time spent on site, and how you arrived (e.g. Google, Instagram)
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use your information only for legitimate purposes:

To process and fulfil your orders — shipping, invoicing, and delivery updates
To communicate with you — order confirmations, dispatch notifications, and customer support responses
To improve our website and products — understanding what works and what doesn't
To send marketing communications — only if you've opted in; you can unsubscribe at any time
To comply with legal obligations — tax records, regulatory requirements under Indian law

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

3. Information We Share

We share your data only where necessary:

Logistics and courier partners — your name, address, and phone number are shared with our shipping partner solely to deliver your order
Payment gateways — your payment is processed by a third-party payment provider; we do not store card or UPI details
Analytics tools — anonymised, aggregated data to understand website performance (e.g. Google Analytics)
Legal requirements — if required by law, a court order, or a government authority in India

4. Cookies

Our website uses cookies — small text files stored on your device — to:

Keep items in your cart across sessions
Remember your preferences
Understand how visitors navigate our site

You can disable cookies in your browser settings at any time. Note that disabling cookies may affect some website functionality, including the cart and checkout.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. All transactions on our website are processed over encrypted (HTTPS) connections.

However, no internet transmission is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy — or as required by Indian law (e.g. GST records). If you wish to request deletion of your data, please contact us.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, email us at info.petalspursh@gmail.com.

8. Third-Party Links

Our website may contain links to external websites (e.g. Instagram, payment portals). We are not responsible for the privacy practices of those websites and encourage you to read their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

Questions about your privacy or this policy?

M/S Nikibala Traders (Petalspursh) B-57, Sector H, Aliganj, Lucknow Email: info.petalspursh@gmail.com Website: www.petalspursh.com