Shipping & Return Policy

We Get It — You Want Your Serum Fast.

Here's everything you need to know about how we pack, ship, and deliver your Petalspursh order.

 

1. Where We Ship

We currently ship to all serviceable pin codes across India. We do not offer international shipping at this time. If you'd like to be notified when international shipping is available, email us at info.petalspursh@gmail.com.

 

2. Shipping Charges

Order Value

Shipping Cost

Below ₹699

₹[AMOUNT]

₹699 and above

Free

 

3. Order Processing Time

All orders are processed within 1–2 business days of payment confirmation (Monday to Saturday, excluding public holidays). Orders placed on Sundays or public holidays are processed the next business day.

You will receive a shipping confirmation email with your tracking details once your order is dispatched.

 

4. Estimated Delivery Time

Location

Estimated Delivery

Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata)

3–5 business days

Other major cities and towns

4–6 business days

Remote / rural pin codes

6–8 business days

These are estimates only. Delivery timelines may be affected by courier delays, weather, or public holidays — factors outside our control. We will always do our best to keep you informed.

 

5. Payment Methods

We accept all major payment methods:

• UPI (GPay, PhonePe, Paytm, etc.)

• Debit and credit cards (Visa, Mastercard, RuPay)

• Net banking

• EMI options (subject to availability)

Note: We currently offer prepaid orders only. Cash on Delivery (COD) is not available.

 

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via email and/or SMS. Use this number on our courier partner's website to track your delivery in real time.

If you have trouble tracking your order, write to us at info.petalspursh@gmail.com or WhatsApp us at [PHONE NUMBER] with your order number.

 

7. Undelivered or Returned Shipments

If your order is marked as "undelivered" or returned to us because of:

• An incorrect or incomplete delivery address

• The recipient being unavailable repeatedly

• Refusal to accept the package

We will contact you to re-arrange delivery. Please note that additional shipping charges may apply for re-dispatch. We are not responsible for non-delivery due to incorrect address information provided at checkout.

Please double-check your delivery address before placing your order.

 

8. Damaged in Transit

If your order arrives damaged, please:

1. Take clear photographs of the damaged packaging and product immediately upon receipt

2. Email the photos to info.petalspursh@gmail.com within 48 hours of delivery

3. Include your order number in the subject line

We will review and respond within 2 business days.

 

9. Contact Us

For any shipping-related queries:

Email: info.petalspursh@gmail.com, Working hours: Monday–Saturday, 10am–6pm IST